United States is beginning to see heavy job losses in occupations most exposed to artificial intelligence. According to the Bureau of Labor Statistics, nearly 10 million jobs across 18 categories flagged as AI‑sensitive are shrinking even as overall employment continues to grow.
Between May 2024 and May 2025, employment in these roles fell by 0.2% while total jobs in the economy rose by 0.8%. Excluding medical secretaries, the decline was sharper at 1.6% for two years in a row. Customer service representatives lost more than 130,000 positions, a fall of 4.8%. Secretaries and administrative assistants outside medical, legal and executive fields shed over 31,000 jobs, down 1.8%. Sales representatives in wholesale and manufacturing lost nearly 29,000 jobs, a drop of 2.3%.
Since May 2022, when ChatGPT was launched, some roles have seen dramatic declines. Credit authorizers and clerks fell by more than 26%, broadcast announcers and disc jockeys dropped by 20%, and sales engineers shrank by 13%.
Economists at Goldman Sachs note that jobs highly exposed to AI substitution now have openings below pre‑pandemic levels. Healthcare‑linked roles remain resilient due to sector growth. Experts warn that policymakers and businesses must focus on reskilling workers as AI adoption accelerates structural change in the labour market.
