Zomato Unveils AI-Driven Customer Support Platform ‘Nugget’ for Efficiency

Zomato has introduced an AI-powered customer support platform called ‘Nugget’ to enhance user experience and operational efficiency. This innovative platform aims to revolutionise customer service by reducing human intervention and providing instant, accurate responses. Nugget leverages cutting-edge artificial intelligence to understand user queries and deliver precise solutions, promising a seamless interaction experience for customers. By automating responses to common queries, Nugget allows human agents to focus on more complex issues, improving overall service quality.

The platform is designed to handle a variety of customer interactions, from order-related queries to general information. It can process large volumes of data quickly, ensuring prompt responses to customer enquiries. Zomato’s investment in this technology underscores its commitment to leveraging AI to enhance its service offerings. The company believes that Nugget will not only improve customer satisfaction but also streamline its operations, leading to cost savings and increased efficiency.

Zomato’s move to incorporate AI into its customer support strategy highlights the growing trend of businesses adopting advanced technologies to stay competitive. Nugget represents a significant step towards modernising customer service in the food delivery industry, setting a new standard for efficiency and user experience.